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You have 14 days after reception of your order to return it to us in its original condition: the returned items must be new, unworn, unwashed and have their labels .

The returns are at the customer's expense, the reshipment at our expense.
Only the sizes are exchangeable:
we do not exchange an article against another reference, nor another color.
We send you the return size as soon as the articles are received: no article to be exchanged can be sent to you before the good reception and the inspection of your articles to be exchanged. Any item received that does not conform will be refused.
Take your measurements carefully, (review your sizes here) : you have only one return per order: it would be a shame to miss your real size again! 

HOW TO MAKE AN EXCHANGE?

The article must be returned to the address:
GREYSTONE SAS PLOUF
Zone industrielle
1ère avenue
BP 77
06510 CARROS

Exchange : HERE to make your exchange request* (also to be joined to your parcel).

Be careful to fill in the fields : any incomplete form, not in conformity or concerning a parcel out of time will not be treated.

We will ship the returned items to you as soon as we receive your return package, containing the items in their original condition. No return can be shipped before receiving your original package:the returned items must be new, unworn, unwashed and have their tags. Be careful to choose your return size, only one return per order is possible: it would be a shame to miss your size again.

Returns are shipped via Colissimo and are therefore subject to the same shipping time. 

*NB only France is eligible for an exchange

REFUND

Refund of your items, excluding postage : we refund you within four working days following the return package received, provided that theitem ( s)returned are in their original condition: new, unworn, unwashed, have the product label. AND shipped within 14 days of receipt. Any item received out of condition will be returned to you immediately.Shipping costs are at your charge.

HOW TO REQUEST REIMBURSEMENT?

The article must be returned to the address:
GREYSTONE SAS PLOUF
Zone industrielle
1ère avenue
BP 77
06510CARROS

Click here to make your request for return (also to join your parcel).

The refund should be effective within four business days of receiving your package. Please note that in some banks the refund may take up to seven business days to appear on your statement.

 

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